Adventures in Onboarding: Helping New Users Navigate Federated Services
327 | Sat 02 Aug 4:30 p.m.–5:15 p.m.
Presented by
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Gideon Mayhak
https://themayhaks.com/~gideon/blog/
Gideon is a longtime user and supporter of free open source software. With over 20 years of experience supporting and training users across both proprietary and open systems, he has a love for working with people to figure things out. Gideon currently works on the support team for JMP.
Gideon Mayhak
https://themayhaks.com/~gideon/blog/
Abstract
Tales from the front lines of supporting new users of federated services! We've all been there: you're excited about a new technology and you want to tell your friends. You've already gotten into the weeds and you come on a bit too strong. Does your friend need to know what "XMPP” stands for? Does it matter if they know what a domain is?
This talk will be a review of common stumbling blocks for new users, tips on keeping things simple with your friends and family, and a discussion about how to help people grow into their newfound communities. We’ll also take a closer look at demystifying common terms in the world of XMPP so you’re ready to answer some of the tougher questions in life, like, “What is a Snikket?”
Come learn more about open federated systems and how you can help others join in on the fun!
Tales from the front lines of supporting new users of federated services! We've all been there: you're excited about a new technology and you want to tell your friends. You've already gotten into the weeds and you come on a bit too strong. Does your friend need to know what "XMPP” stands for? Does it matter if they know what a domain is? This talk will be a review of common stumbling blocks for new users, tips on keeping things simple with your friends and family, and a discussion about how to help people grow into their newfound communities. We’ll also take a closer look at demystifying common terms in the world of XMPP so you’re ready to answer some of the tougher questions in life, like, “What is a Snikket?” Come learn more about open federated systems and how you can help others join in on the fun!